Confidential client
RouteWise: Delivery Dispatch Dashboard
Dispatch board, driver assignments, and live delivery status for last-mile teams.
Logistics
Challenge
Problem space
Logistics teams assigned deliveries, tracked drivers, and updated customers across fragmented channels. Status updates arrived late or out of order, and ETAs were hard to answer quickly.
Business impact
Dispatchers juggled too many channels at once. Customers called for ETAs the team could not answer reliably. Spreadsheet chaos slowed SLA monitoring.
Solution direction
A single dispatch board with live status, driver assignment workflows, and customer-facing tracking links.
Solution
A single dispatch board with live status, driver assignment workflows, and customer-facing tracking links.
What we shipped
- Dispatch board with priority and SLA flags
- Driver assignment and route notes
- Live status updates for open deliveries
- Customer tracking links
- Daily performance reports for ops managers
- Role-based views for dispatch, drivers, and admin
Architecture
RouteWise centralizes dispatch in a React dashboard backed by Node.js and PostgreSQL, with Socket.io carrying live delivery status so operators and customers share one event stream.
[React Dispatch & Driver Views]
│ HTTPS / WebSocket
▼
[Node.js Dispatch API + Socket.io]
├──► [PostgreSQL Jobs & Assignments]
├──► [Live Status Event Stream]
└──► [Customer Tracking Links]Presentation Layer
Dispatch board with priority and SLA flags, mobile-friendly driver status flows, and role-based views for dispatch, drivers, and admin.
Service & Orchestration Tier
Node.js services for assignment, route notes, and real-time status events with a single source of truth.
Data Storage & Persistence
PostgreSQL for open jobs, assignments, and delivery history supporting daily performance reports.
Security & Access Boundary
Role-based views for dispatch, drivers, and admin, plus shareable customer tracking links scoped to delivery status.
Engineering challenges
Out-of-Order Status Updates
Friction
Status updates arriving late or out of order.
Solution
Real-time status events with a single source of truth via Socket.io.
Channel Overload for Dispatchers
Friction
Dispatchers juggling too many channels at once.
Solution
One dispatch board instead of chat and spreadsheets for open jobs and SLA risk.
ETA Visibility for Customers
Friction
Customers calling for ETAs the team could not answer quickly.
Solution
Shareable tracking links with current ETA and status.
Outcomes
Delivery Status
- Before
- Late or out-of-order status updates
- After
- Live event stream as the source of truth
- Impact
- Dispatchers and drivers see the same current state
Dispatch Workflow
- Before
- Chat threads plus spreadsheet tracking
- After
- Unified dispatch board with SLA flags
- Impact
- Assignments and priority work stay in one place
Customer ETA Requests
- Before
- Phone calls for unclear delivery timing
- After
- Shareable tracking links with ETA and status
- Impact
- Customers self-serve current delivery progress
Ops Reporting
- Before
- Manual reconstruction of daily performance
- After
- Daily performance reports for ops managers
- Impact
- Managers review delivery outcomes without spreadsheet cleanup
Technology
Frontend
- React
- Tailwind CSS
Backend Systems
- Node.js
- Socket.io
Persistence
- PostgreSQL
Product Capabilities
- Dispatch board
- Driver assignment
- Live delivery status
- Customer tracking links
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